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HOW TO CONNECT

What is the MY IQOS app?

With the introduction of Bluetooth technology, IQOS can help you to have optimal use of the device through the new MY IQOS companion app. With the MY IQOS companion app, you will be able to mange device, learn useful tips and so much more.

Where can I download the MY IQOS app?

The MY IQOS app is available to download on the Google Play Store for Android phones.

For the most complete device experience, make sure to keep the app updated wherever you are alerted to the existence of any new software updates.

HOW TO SYNC

How do I sync my device with the MY IQOS app?

To keep your dashboard updated and your device paired, sync your IQOS to unlock the full device experience.

First, find out if your device is Bluetooth compatible by checking the button along the side for .

Open your app to begin the pairing sequence. When prompted, press and hold the Bluetooth button for four seconds until the light starts to blink quickly.